Comments & Complaints

We will deal fairly and effectively with your concerns and complaints. If you have any complaints, please contact the Practice Manager: Mrs Farida Ali.

Patients may also complain to

NHS England

Tel: 0300 311 22 33

Email: england.contactus@nhs.net

 Or

Walsall Clinical Commissioning Group

Customer Care Dept

Jubilee House

Bloxwich Lane

Walsall

WS2 7JL

Telephone: 01922 618388

Fax: 01922 618360

Email: customer.care@walsall.nhs.uk

 Or

Walsall Healthcare NHS Trust

If a patient has complaints dealing with hospitals including staff, appointments, community/district nursing etc.

Telephone: 01922 656463

Email: patientrelations@walsallhealthcare.nhs.uk

If a patient needs help making their complaint, including help with writing their letter, they can contact the NHS Complaints Advocacy Service.  The NHS Complaints Advocacy Service provides a free and independent service that can help a patient make a complaint.

Helpline: 0300 3305454

Textphone: 0786 002 2939

Fax: 0330 088 37622

Email: nhscomplaints@voiceability.org

If the Customer Care Dept have been unable to resolve an issue to satisfaction, the patient can ask the Parliamentary and Health Service Ombudsman to consider it further by visiting:www.ombudsman.org.uk or calling the helpline on 0345 015 4033 or writing to The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1 4QP.

Your Neighbourhood Professionals. Just a Click Away!
Birmingham Street, Darlaston, WS10 9JQ
  • Telephone 0121 526 7151
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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