We will deal fairly and effectively with your concerns and complaints. If you have any complaints, please contact the Practice Manager: Mrs Farida Ali.
Patients may also complain to:
NHS England
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
Or
Walsall Clinical Commissioning Group
Customer Care Dept
Jubilee House
Bloxwich Lane
Walsall
WS2 7JL
Telephone: 01922 618388
Fax: 01922 618360
Email: customer.care@walsall.nhs.uk
Or
Walsall Healthcare NHS Trust
If a patient has complaints dealing with hospitals including staff, appointments, community/district nursing etc.
Telephone: 01922 656463
Email: patientrelations@walsallhealthcare.nhs.uk
If a patient needs help making their complaint, including help with writing their letter, they can contact the NHS Complaints Advocacy Service. The NHS Complaints Advocacy Service provides a free and independent service that can help a patient make a complaint.
Helpline: 0300 3305454
Textphone: 0786 002 2939
Fax: 0330 088 37622
Email: nhscomplaints@voiceability.org
If the Customer Care Dept have been unable to resolve an issue to satisfaction, the patient can ask the Parliamentary and Health Service Ombudsman to consider it further by visiting:www.ombudsman.org.uk or calling the helpline on 0345 015 4033 or writing to The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1 4QP.